All orders are dispatched from Kuwait.

We ship locally via express car service and globally via DHL express delivery. We cover half the shipping cost amount on all international orders.

KWT–2KWD Express Shipping–Same day or next day

KWT–Free Express Shipping on orders above 40KWD (1-2working days)

INTERNATIONAL–DHL Express Shipping price calculated atcheck out with 50% off shipping cost (3-7 working days)

INTERNATIONAL–FREE DHL Express Shipping on orders above250$/75KWD (3-7 working days)

Please note there may be additional costume charges or taxes on international orders at delivery depending on the country you order from. We do not cover these costs.

Once your order is confirmed with a verified payment, you will receive a confirmation email right away.

It takes 1 business day to process and pack your order for delivery

Local tracking is not available yet.

International tracking is trackable via the DHL website once you receive your tracking number.

If you did not receive an order confirmation or tracking number, email us at hello@velvetdesert.com.

Unfortunately, we are unable to cancel or amend orders once they have been placed.

If your item arrives damaged, please email hello@velvetdesert.com within 24 hours of delivery with photos and your order number to get assisted on what todo next. Or head to our exchange portal and place your request. Replacement of the item and shipping cost will be covered by us.

Yes, we offer exchanges within 14 days and Refunds within 24 hours of receipt on non pierce-able item(s) returned in original condition, in original packaging with their tags on.

Please use the size guide, select the right plating, or color and check the size of the item when purchasing.

Earrings and Ear cuffs are NOT exchangeable or refundable due to hygiene reasons.

For international orders, the purchaser covers the costs of return. if you have received a defected item, we will cover shipping costs.

Shipping costs paid are not refundable for local or international orders.

For Kuwait local orders, Exchange can be done through the office for free or by delivery with 2KWD shipping cost. You can drop off the item in original condition and you will be issued a refund through the same payment method used.

Please visit the Returns & Exchange policies page for more information.

We accept all sorts of credit cards and debit cards. We also accept PayPal and Amex.

If you have a code, you can apply it at check out before making the payment of your order.

Some discount codes provided are only applicable after you subscribe to newsletters. If so, the code will not be applicable unless you have subscribed.

All our jewelry is made of Sterling Silver, High-Grade StainlessSteel. Please read the description of the items you desire to know what they are made of

Gold-Plated–jewelry is electroplated with premium 18K gold or silver and durable stainless steel

All silver jewelry is rhodium plated. Rhodium is the whitest and most precious metal used for jewelry. It acts as a protective layer and gives a shinier and brighter finish to silver

Any jewelry that has been gold-plated needs extra care. Pleas enote all metals are subject to natural wear or eventually oxidize.Please read the jewelry care guide.

All jewelry made of durable stainless steel is waterproof and tarnish-free, however, to make it last long please read the jewelry care guide here

All jewelry made of sterling silver is NOT waterproof.

Please read the Jewelry Care Guide to make your jewelry last longer