Shipping & Returns

Shipping

All orders are dispatched from Kuwait.

Shipping Method	Time frame	cost
Kuwait Delivery	Express Delivery: Same day delivery for orders placed before 2 PM. Orders after 2 PM will be delivered the next working day. No Deliveries on Friday	2KWD/6USD Free on orders over 50KWD/160USD
International Shipping via DHL Express	3-5 working days. Please make sure the address is complete.	15USD (50% discounted rate) Free on orders over $250

*Velvet Desert does not cover additional custom charges or taxes on international orders. International orders may be subject to tax depending on the country you are ordering from.

*If you are ordering from QATAR, please include your ID number in your shipping address to avoid delays, as DHL requires this information.

Customs, duties, and taxes are non-refundable. If you refuse a shipment because of unexpected import fees, any customs/duties/taxes, and any return shipping charges will not be refunded.

Product Packaging:

At Velvet Desert, we take care of how your products are packed before delivery. Please note that it is not mandatory for each individual product to be packaged in separate boxes, pouches, or bags. We strive to prioritize sustainable packaging practices and optimize our packaging process, while ensuring your items arrive safely. Rest assured that all products will be packed securely, based on their nature and size, to prevent any damage during transit.

If you have specific packaging requests or preferences, please add a note during checkout while placing your order.

Need more information? Visit Shipping FAQs

Returns and Exchange

Items purchased are subject to refund within 3 days (72 hours) of receipt. Exchanges are permitted for the same or higher-priced items only and must be requested within 14 days of purchase, provided that the item(s) have not been worn, damaged, soiled, washed, or altered. Refunds are not granted if the item is damaged in the possession of the customer.

Items should be returned in their original packaging accompanied by the original physical receipt.

Earrings and ear cuffs can not be exchanged or returned due to hygiene reasons.

Sadly, we are a small business, we do not have the capacity to offer free returns, however, if you are replacing an item to a different size or exchanging to store credit, or u can pass by the office to drop off your item and collect the new one.

Shipping fees paid to local delivery or international delivery company are non- refundable.

Items bought through the website on Sale or by tamara payments are NOT accepted for refunds or exchange, please choose carefully.

Once the items have been returned we will issue a refund. Refunds will take 3 to 7 business days for local or international orders.

To exchange or refund an item please place your request in the following Return portal

Enter your order number and phone number. Please enter everything exactly as it appears on your order confirmation.
Select which item(s) you are returning and why.
Confirm if you're returning or exchanging your item(s)
Please select the method you’ll be returning your order by, drop off at our office.

For orders within Kuwait please send back the item(s) to the following address:

Velvet Desert
The Avenues Mall
Front of Sephora - Gate 9, Sheikh Zayed Road, Farwaniya, Kuwait, Rai 13091
+965 99624030

For international orders please ship back to the following address:

Velvet Desert
Abraaj Al Awadi Tower, Tower 2, Floor 2, Office 1, Sharq, Block 2, Ahmed Al Jaber Street, Kuwait.
+965 99624030

Please note that international return shipping costs are not covered by us.

For more info on returns and exchanges, email us at support@velvetdesert.com